Frequently Asked Questions
Everything you need to know about your Urban Tactical gear and orders.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. Expedited shipping options are available at checkout for faster delivery.
Does Urban Tactical offer international shipping?
Yes, we ship our tactical apparel and gear worldwide. International delivery times vary by location, generally taking between 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges for different sizes or colors are free of charge, while returns for refunds may incur a small processing fee.
Are your materials rated for professional or heavy-duty use?
Absolutely. Our products utilize high-grade materials like Ripstop fabric, Cordura, and reinforced stitching to ensure they withstand the rigors of both urban environments and field operations.
How should I care for my tactical garments to ensure longevity?
To maintain the integrity of the technical fabrics and water-resistant coatings, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.